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Call us today 01706 304450 or e-mail

We are a call centre offering inbound and outbound outsourced solutions we are based in Bury, Greater Manchester, on the edge of Pennine Lancashire.

The business was founded in 2011 and incorporated in December 2012.

We provide inbound and outbound call centre services to business in the UK, Europe and English speaking world including Ireland, Australia & New Zealand, Canada and the USA.
By using us for business process outsourcing (BPO) our clients gain the benefits of providing 24 hour coverage around the world with out having to maintain a 24/7 staffing level in their own business.
Outsourcing to us allows you to concentrate on your core business and focus your development budget in areas of true growth for your business.

We are a call centre, using the latest telecommunications systems to deliver the full resources of a contact centre to business in the North West and through out the country.
We offer outsourcing with a full range to telephone services that you would expect from a call centre, telemarketing, cold calling, handling inbound calls and combine these with the latest developments in internet live webchat support, SMS messaging.

These services are offered on a contract basis. Our services are available for all types of activities, customer surveys, market research, product recalls, any type of communication that requires short term additional resources.

 


 

Susan Rooney – Operations Director Susan Rooney Operations Diretor

Sue’s background in the mail order industry spans the industry from Great Universal Stores through to QVC and JD Williams. During this time Sue has designed and implemented workforce management strategies, customer service training programmes and rigorous quality initiatives.
This experience ensures our teams and agents have the right resources and backing to deliver a top class service for our clients.

With a background in the mail order industry, Redcats, Lora Deutte workforce planning and training are Susan’s area of expertise.

Please visit Sue’s LinkedIn profile for more information and recommendations


 

Bruce Maclean, Sales & Marketing DirectorBruce Maclean – Sales & Marketing Director

Bruce’s experience in industrial sales in the UK & Overseas means he has a full understanding of the benefits of using telemarketing and cold calling to develop leads and sales in the most challenging of markets. Combining advanced sales techniques and using the latest developments in the digital and online channels.
Bruce uses his experience to ensure our teams have a full understanding of the features and benefits of all of the products and services we promote for our clients.

Please visit Bruce’s LinkedIn profile for more information and recommendations