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Any business that relies on repeat customers and any organisation that relies on customer recommendations.
Survey customers to measure your performance and gain insight into your customers’ experience. Find out what your customers like and also what they don’t like. Engage with your customers who give negative feedback to improve your service and also to drive engagement
How? Survey methods and techniques
We can use customer comment cards, online media and telephone surveys to deliver a combination of results. By combining telephone calls and electronic surveys, responses are improved validated and follow up to specific answers can be identified and acted upon quickly.
Survey existing or lapsed customers
We create bespoke surveys that deliver direct feedback to our clients on a daily, weekly or monthly basis. Unlike surveys available on-line, you gain direct feedback that enables you to remedy any problems and to discretely monitor the performance of your business.
Our surveys are designed to deliver overall insight as well as exploring specific services.
Data can be collected using a number of techniques, with the information gathered fed back to our clients in a simple report.
Satisfaction results can be used to drive bonus schemes for staff and can also be used to generate positive PR stories for use with social media and local press.
Contact information can be used to promote future events and carry out broader market research.
The simple example below shows some basic questions, possibly for a snack bar or cafe. Take part in our demonstration survey and leave your details and we will contact you to discuss your specific requirements. The date of birth entry on the form is mandatory purely to show how responses could be qualified. Responses can also be limited and restricted to certain groups or users.
Below is a basic example of what an online survey could look like. Text and background colours can be changed to your specification.
Ræcan Marketing Solutions Customer surveys are fully branded
Our surveys are branded using your logos and contact information with links directly to your website at the close of the survey.
There is a single setup fee then an on going monthly fee. You get a simple weekly report and your specified flagged responses forwarded to you directly. Additional e-marketing and telemarketing programs are offered at competitive rates.